Terms and Conditions
Welcome to Happy Feet Hub! We’re delighted to have you with us. To make sure we provide the best possible care for all our clients, we kindly ask you to read and agree to our friendly terms and conditions below:
1. Appointment Scheduling
• Clients may schedule appointments through our online booking system, by phone, or in person.
• Same-day appointments can be offered subject to availability.
• Please arrive on time for your appointment to help us keep the clinic running smoothly.
2. Cancellation Policy
• We kindly ask for at least 48 hours’ notice if you need to cancel your appointment.
• Late cancellations or missed appointments may result in a small cancellation fee.
3. Fees and Payments
• Consultation fees are due at the time of service.
• We accept cash and credit/debit cards.
• Unfortunately, we are unable to accept cheques or PayPal payments.
4. Treatment Plans
• Your podiatric treatment plan will always be discussed and agreed with you before any procedures or therapies start.
• We encourage you to ask questions and seek clarification whenever needed.
• To achieve the best results, please follow prescribed exercises, attend follow-up appointments, and let us know if you experience any difficulties or changes.
• While we’ll do our very best to support you, please note that outcomes cannot be guaranteed.
5. Minors – Under 16
• Children under 16 must be accompanied by a parent or legal guardian, who will also need to provide consent.
• If the proper consent is not provided, we may not be able to proceed with treatment.
6. Referral Letters to GPs
• Referral letters to General Practitioners (GPs) incur a fee of £20 per letter, per patient.
• If your referral is urgent, this fee will not apply.
7. Sign Orders
• Requests for medications, such as antibiotics, may be issued at a fee of £20 (where a GP referral is not required).
• This applies only when the patient qualifies for the recommendation.
Thank you for being part of the Happy Feet Hub family! We look forward to helping you stay comfortable, active, and confident on your feet.